Shipping policy

Shipping Policy

Processing time

Orders are processed within 5 business days of payment confirmation. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping destinations

We ship to Australia and internationally, including Europe and other regions. Some remote locations may not be serviceable — if we're unable to fulfil your order to your address, we'll notify you promptly.

Estimated delivery times

• Australia: 5 business days
• Europe: 5 business days
• Rest of world: 5 business days

Delivery times are estimates only and may vary due to carrier delays, customs processing, or other factors outside our control.

Shipping costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available on orders over a certain value — any applicable thresholds will be displayed at checkout.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, or other fees levied by your country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs. We recommend checking with your local customs authority for more information before placing your order.

Order tracking

Once your order has shipped, you'll receive a tracking number via email. You can use this to monitor your delivery through the carrier's website.

Lost or damaged orders

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at hello@foileskincare.com so we can investigate and resolve the issue. 

Incorrect addresses and failed deliveries

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete. Foile is not liable for orders that are delayed, lost, or undeliverable due to an incorrect or incomplete address being provided.

If a parcel cannot be delivered because no one is available to receive it and there is no safe place to leave it, the carrier may attempt redelivery, leave a collection notice, or return the parcel to us. In such cases, any additional redelivery or return shipping costs will be the responsibility of the customer.

If a returned parcel is received by us due to a failed delivery, we will contact you to arrange reshipment at your cost. We are unable to issue refunds for orders that are undeliverable for these reasons.